Shipping & Returns

We welcome you in our store, in Vienna 10 district:

Grenzackerstrasse 7
1100 Vienna, Austria

Come with the underground:

With U1 to station "Altes Landgut",
use main exit, go to the right, footwalk 1 minute then you can see the Vienna Dog Shop,
cross traffic

By car:
We have a short parking zone Mo-Fr 9am - 7 pm
grab a free parking allowance at our casher and give in car while shopping.

Opening hours:
Monday-Friday: 12:00pm - 7:00pm CET
Saturday: 10:00am - 4:00pm CET
Sunday, Christian holidays: closed

Cash, Cards

The adress for GPS:
48.161686, 16.380627

Parcel service - Austria:

Shipping cost:
up to 2 kg 5,10 €
up to 5 kg 6,10 €
up to 15 kg 7,00 €
up to 20 kg 9,90 €
up to 25 kg 11,70 €
up to kg 13,90 €

if you order products more than 70,00 € we ship free in Austria.

European bank transfer, prepay,

If you decide that your order, although correct and not faulty, is not required we will be pleased to provide a refund excluding postage within 14 days of the date you received the item.
Please note that under the above mentioned circumstances you will be responsible for the costs of returning the item/s to us.
All articles must be in original condition with packaging intact. Damaged or used goods which can no longer be resold will not be accepted. Please contact us in advance.
Withdrawl form

Exchanges can be made to another article in stock or to a voucher. Within 14 days. Customer is responsible for all shipping costs.